If you have forgotten your password, here is a step by step tutorial to recover your account

Note: If you have not verified your e-mail (step 1) then you can not recover your account.


Step 1: E-Mail verify your account

Spoiler!
  • Go to /settings and select credential settings
  • Select E-Mail
  • Select Add/Verify E-Mail
  • Enter your E-Mail address
  • Click confirm
  • Open the inbox of the E-Mail address you just entered and copy the verification code highlighted from this E-Mail.
  • Paste it here and click verify.
  • Make sure you get this message in game chat after verifying. If you do, your E-Mail has successfully been verified.
Step 2: Recovering your account after forgetting password

Spoiler!
  • Try to enter the password you remember 3 times.
  • If you get your password wrong 3 times, this box should open up if your account is E-Mail verified. Enter the E-Mail address that you verified to this account.
  • Open the inbox of the E-Mail address you just entered and copy the verification code from this E-Mail.
  • Paste the verification code from your E-Mail here.
  • Once you have entered the verification code, this should show up in your in-game chat.
  • You have successfully verified your account, use the template below to reset your password quickly because you only have 5 minutes.